E-commerce Operation
Shopify and Bling connected, WhatsApp via Meta's official API, a CRM with purchase and support history, lists by behavior, campaigns, cart recovery, post-sale and repurchase — with your team handling support, and the intelligence helping or executing where you decide.
Integration is a dealbreaker criterion. Available means available; what's on the radar, we tell you before you ask.
On the radar, not yet available: Nuvemshop, WooCommerce, VTEX, Tray, Yampi, CartPanda, Mercado Livre, Shopee, Amazon, Tiny (Olist), Melhor Envio, Correios, Jadlog, email marketing. Instagram Direct, Telegram and SMS already handle support in the same inbox.
On the same record: who they are, what they bought, what they still have at home, who handled them — person, team or AI — and through which channel.
Every group a store owner names already has, in the platform, a list that finds it and a strategy or process ready for it.
Best customers
Lists by real purchase behavior: amount spent, number of paid orders, products.
Loyalty strategies — VIP, larger kit or subscription, referral — and campaigns just for them.
Inactive
"No purchase in X days", with the list regenerated: whoever bought drops out, whoever completes the window enters.
Spaced win-back by the post-sale agent; segmented broadcast from the official number.
First purchase
First order paid.
Post-delivery, usage guidance 4 days after tracking, second-purchase strategy.
Recurring
Order history and the estimated stock each customer still has at home.
Restock by product, by estimated consumption — on the day the product runs out, not on day 30.
Abandoned cart
Store event: the cart becomes a deal in the funnel.
Recovery sequence with 50 angles; the agent takes over if the customer replies.
Payment not completed
Pix or boleto that expired.
Pending payment recovery — and the scoreboard counts only when the order is paid.
The lists come from orders, not from registration: only the order knows who actually paid. Whoever asked not to receive is left out of everything, automatically.
Per-person protections apply to everything combined: time window, daily limit, minimum spacing between automatic messages, an open conversation in the last 24h delays the send. And the "Do not disturb" list is respected by campaigns, sequences and agents.
50 angles, across 10 families
Turning on an angle creates the template in Meta without writing anything in the Manager. Each angle can be duplicated, edited or adjusted with AI — and they all feed the same scoreboard. Running 2 to 5 at the same time is what lets the scoreboard decide.
Every customer who pays enters the repurchase engine, with no list to build and no button to press. Over 20 ready-made strategies, turned on with a toggle — and factory protections so as not to bother whoever doesn't want it.
Factory protections. At most one repurchase message per customer per day; minimum spacing between automatic messages (default: 3 days); time window; daily limit; an open conversation delays the send; a new purchase resets the sequence; "Do not disturb" applies to everything.
When the customer replies, the AI knows what they bought and what's running out, mentions at most one item per message — and if they say they still have it, it believes them and pauses. Refused the product? Only that sequence stops; the person doesn't go to "Do not disturb".
In assisted onboarding, BANMO connects Shopify, Bling and the official number, imports your database, builds the lists and the first campaigns, turns on the sequences and the rules — and trains the team, with your people alongside.
Price and timeline we agree on in the conversation, with your operation on the table: volume, channels, what already exists and what needs to be created.
Platform, volume, channels, what the team does today. The demo is built on that — not on a generic script.